NarrateNow

Terms of Service

Last updated: March 13, 2026

These Terms of Service (“Terms”) govern your use of the NarrateNow service operated by Pineapple Connect LLC, a Wyoming limited liability company operating as NarrateNow (“we”, “our”, or “us”). By creating an account or using the service, you agree to these Terms.

1. Service Description

NarrateNow provides a text-to-speech service that converts web pages into audio. The service includes a JavaScript embed that can be added to your website, an audio generation pipeline, audio hosting and delivery, and an optional podcast RSS feed.

2. Account Terms

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the security of your account credentials.
  • You must be at least 18 years old to use the service.
  • One person or organization may not maintain more than one free account.

3. Content Ownership

You retain full ownership of your content. By using NarrateNow, you grant us a limited license to access, process, and convert your page content into audio for the sole purpose of providing the service. Generated audio files are derived works created from your content. You may use, distribute, and embed these audio files as you see fit. We do not claim ownership of the generated audio.

4. Acceptable Use

You agree not to use NarrateNow to:

  • Convert content you do not have the right to publish or distribute
  • Generate audio containing hate speech, threats, or illegal content
  • Resell, sublicense, or white-label the audio generation service itself
  • Circumvent usage limits or abuse the service infrastructure
  • Reverse-engineer or attempt to extract the underlying text-to-speech models

5. API Usage

If you access NarrateNow through our API, you agree to respect rate limits and usage guidelines published in our documentation. We reserve the right to throttle or suspend API access if usage patterns indicate abuse or negatively impact other users.

6. Billing and Payment

  • Subscriptions are billed monthly in advance.
  • Prices are listed in US dollars and are exclusive of applicable taxes.
  • You authorize us to charge your payment method on file for recurring subscription fees.
  • If a payment fails, we will attempt to charge your payment method again. If payment is not received within 7 days, your account may be suspended.
  • We reserve the right to change pricing with 30 days’ written notice.

7. Cancellation

  • You may cancel your subscription at any time from your account settings.
  • Cancellation takes effect at the end of your current billing period. You will retain access to the service until then.
  • We do not provide prorated refunds for partial billing periods.
  • After cancellation, your audio files will remain available for 30 days. After that period, they will be permanently deleted.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for downtime caused by factors outside our control, including third-party service outages, network issues, or force majeure events.

9. Limitation of Liability

To the maximum extent permitted by law, Pineapple Connect LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of the service. Our total liability for any claim arising from these Terms or the service shall not exceed the amount you paid us in the 12 months preceding the claim. Institutional customers who have executed a Data Processing Agreement with us may have different liability terms specified in that agreement.

10. Indemnification

You agree to indemnify and hold Pineapple Connect LLC harmless from any claims, damages, or expenses arising from your use of the service, your content, or your violation of these Terms.

11. Children and Minors

NarrateNow is a business-to-business service sold to website operators and is not directed at children or minors. We do not knowingly collect personally identifiable information directly from minors. Customers who deploy NarrateNow on websites accessible to minors are solely responsible for ensuring they have obtained all required consents and are in compliance with applicable laws and regulations in their jurisdiction governing the privacy of minors.

12. Institutional and Enterprise Customers

Organizations managing multiple websites or requiring enhanced data protection commitments may request a Data Processing Agreement (“DPA”) from us. The DPA governs how we handle personal information on behalf of the institution and supersedes these Terms where they conflict. Enterprise customers may also request information about our subprocessors, audit rights, and custom data retention arrangements. To request a DPA or discuss enterprise requirements, contact us at [email protected].

13. Cross-Border Data Transfers

The NarrateNow service is operated from the United States. By using the service, you acknowledge that your data will be transferred to and processed in the United States. We take appropriate steps to protect data during transfer, including contractual protections with our subprocessors.

14. Changes to Terms

We may modify these Terms at any time. We will provide at least 30 days’ notice for material changes. Continued use of the service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the new Terms, you may cancel your account.

15. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

16. Contact

If you have questions about these Terms, contact us at [email protected].