Privacy Policy
Last updated: February 1, 2026
NarrateNow (“we”, “our”, or “us”) operates the NarrateNow service, which converts blog articles into audio. This Privacy Policy explains how we collect, use, and protect information when you use our service.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, and payment information. Payment information is processed by our payment provider (Stripe) and is not stored on our servers.
Website Data
When you install the NarrateNow script on your website, our service accesses the text content of your blog articles to generate audio. We store the text content temporarily during processing and retain the generated audio files for caching and playback.
Usage Data
We collect anonymous usage data including the number of audio plays, articles processed, and characters converted. This data is used for billing, service improvement, and to provide you with usage analytics.
Visitor Data
When a visitor on your website uses the NarrateNow player, we do not collect personally identifiable information about that visitor. We may collect anonymous analytics such as play counts and listening duration.
2. How Audio Is Generated
Article text is sent to our text-to-speech processing pipeline, which may use third-party AI services to generate audio. The text is sent securely and is used solely for the purpose of audio generation. We do not use your article content to train AI models or for any purpose other than generating the requested audio.
3. How We Use Your Information
- To provide, maintain, and improve the NarrateNow service
- To process payments and manage your subscription
- To generate and deliver audio versions of your articles
- To send you service-related communications (billing receipts, usage alerts, service updates)
- To monitor and prevent abuse of the service
4. Data Sharing
We do not sell your personal information. We share data only with service providers necessary to operate NarrateNow:
- Payment processing (Stripe)
- Cloud infrastructure and storage (for hosting generated audio files)
- Text-to-speech services (for generating audio)
5. Data Retention
Generated audio files are retained as long as your account is active. Article text used for generation is stored temporarily during processing and may be cached for regeneration purposes. When you delete your account, we delete your audio files and account data within 30 days.
6. Security
We use industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. Access to customer data is restricted to authorized personnel only.
7. Your Rights
You may request to:
- Access the personal data we hold about you
- Correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
To exercise any of these rights, contact us at privacy@narratenow.com.
8. Cookies
The NarrateNow dashboard uses essential cookies for authentication and session management. The embedded player on your website does not use cookies for tracking purposes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the NarrateNow dashboard. Continued use of the service after changes constitutes acceptance of the updated policy.
10. Contact
If you have questions about this Privacy Policy, contact us at privacy@narratenow.com.